Change Management

Vivantio Service Desk has a state of the art Change Management system which sets new standards for service desk software. This is the way Change Management should be. Suitable for small scale changes as well as complex workflows involving multiple teams.

For those who want an uncomplicated, straight forward change management system, Vivantio Service Desk enables you to maintain multiple change records and track tasks issued to team members.


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To meet more challenging requirements, use our leading edge web technology and take things to the next level. Even complex workflow processes can be easily defined using our drag-and-drop graphical interface. Automatically manage approval decisions, share documentation and identify conflicting changes.

Watch processes flow from one step to the next automatically as people complete their tasks. Automatic emails keep change managers informed of progress and the graphical flow charts clearly indicate tasks that require attention.


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Features and Benefits

• Basic task management and advanced workflow management
• Low administration overhead
• Automatically issue tasks to internal and external personnel
• Monitor and enforce policies and procedures
• Keep customers and end users informed of progress