Customisation

We try, wherever possible, to put you in control. To this end, the Vivantio Service Desk administration area allows you configure many aspects of the system, significantly reducing your reliance on customisation when compared to traditional service desk solutions.

Vivantio Service Desk is therefore well aligned with the modern business environment and the need for organisations to be increasingly agile, adapting processes to meet changing requirements.

However, with such a diverse range of customers we recognise that we need to provide even more flexibility.

Using custom scripts you can customise Vivantio Service Desk to meet your exact requirements and integrate it with existing systems such as CRM, ERP, e-commerce engines and specialist tools such as network management systems.

The pages in this section explore some of these areas in more detail, along with examples of the capabilities that customisation provides.

:: Workflow Automation

:: Integration

:: IT Asset Discovery