ITIL Compatibility

For those implementing ITIL guidelines, Vivantio Service Desk can provide an excellent foundation.

All system areas are compatible with the ITIL best practice guidelines and easily configured to match your particular requirements.

Vivantio Service Desk can also take on the role of the Configuration Management System (CMS), drawing information from Configuration Management Databases (CMDBs) and interfacing with incident management, problem management and change management. This provides a complete history and audit trail for each configuration item.

ITIL is a broad and comprehensive set of best practice guidelines which individual organisations adapt to meet their specific requirements. Our experienced consultants can provide help and advice on ITIL processes as well as specific recommendations regarding the configuration of Vivantio Service Desk.

ITIL implementation doesn't have to be a long and painful project. With the right tools and good advice you can acheive rapid and continual improvement.