Integration

Vivantio Service Desk fits neatly into processes across the organisation and enables the exchange of information between teams.

Experienced consultants and partners will work closely with you to enable Vivantio Service Desk to interact seamlessly with other key systems such as CRM, ERP and e-commerce engines, as well as specialist tools such as network management systems.

For example, when you make a sale and enter information into your Sales system, Vivantio Service Desk can automatically create the appropriate client, product and contract records for immediate use by your customer service team.

Another common example is providing alerts within Vivantio Service Desk triggered by information in an ERP or accounting system.

Smart integration like this raises your game, automating tasks and improving communication between teams. Ultimately this is about careful management of information and providing the most efficient and effective service for your end users and customers.

Vivantio Service Desk is a scalable and flexible solution which can grow and adapt to your needs.