A complete software solution for service and support teams, Vivantio delivers award winning SaaS and on-site solutions to thousands of users worldwide.
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Lower Costs. Improved Service.

"We were able to push up productivity in the service desk team from handling 150 calls per month to more than 1,000 with the same number of people."

Allegis Group

On Site and Software-as-a-Service (SaaS)

Vivantio Service Desk was developed from day one to be delivered both on site and as a multi-tenant hosted service (also known as software-as-a-service or SaaS). The SaaS model has proven to be extremely popular with about 80% of our customers choosing the subscription service, but the very same system is available for on site install if required.

The on site option is purchased under a traditional licence model comprising a one-off licence fee, an installation charge and an annual fee for support and updates.

For the SaaS option customers pay an all inclusive ongoing subscription fee. Upgrades and support are included.

Research Paper

Click here for expert research on SaaS and information on how to evaluate and select on site and SaaS solutions.

Download the research paper (PDF, 1.2MB)

Vivantio Service Desk. One application. On site or hosted.


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Features and Benefits
  • 100% Web Based
  • Hosted or on site
  • Amazingly easy to use
  • Safe and secure
  • Scalable and customisable
  • Flexible, competitive pricing
Further Information
Microsoft Certified Partner ISV/Software Solutions
IT Service Management Forum       Service Desk Institute
ITIL Compatible