Compliments and Complaints

For organisations that are serious about making the most of customer feedback Vivantio Service Desk provides some excellent benefits.

Whether you just want to ensure that all feedback is recorded, or you have a specific process you must adhere to, Vivantio Service Desk is ideal.

Feedback can be recorded quickly and easily. Letters and emails are easily attached to the case for future reference, providing a complete picture of your customer’s issue.

Progress can be monitored automatically and cases escalated to the appropriate level depending on the nature of the feedback or the amount of time its taking to resolve, ensuring you will always meet your promises or contract requirements.

To “close the loop” Vivantio Service Desk also has excellent reporting capabilities, so you can analyse customer comments and feedback – providing valuable information that your entire organisation can use for continual improvement.