Facilities Management

Caring for buildings is a challenging endeavour. All of your responsibilities such as air conditioning, heating, plumbing, cleaning and ground maintenance to name but a few, keep even the most capable of teams on their toes. And then there are the many different contractors and third parties to manage.

Your colleagues across the organisation depend on you to keep things running smoothly. With so many requests, a good service desk tool is invaluable.

Service desk software helps you to organise and prioritise all the service requests, allocate them to the right people and make sure they are resolved within the necessary timeframes.

Requests can come in many different forms including email, phone and the web using our self-service feature. If you want, emails can go straight into the request list without you having to monitor a separate mailbox.

Vivantio Service Desk can even be hooked up to your facilities monitoring systems if you have them, automatically assigning tasks to your team members or contractors when an alert is received.

Vivantio Service Desk can be configured to highlight the urgent jobs so you never lose them amongst all the other tasks.

And you can pull reports on your contractors to see how they are performing, and manage their contracts – useful when it comes to negotiating fees.