Human Resources

Like other departments that provide a service to the entire organisation, HR and personnel teams are always very busy and have to juggle a large number of requests from contract questions and legal advice to payroll queries and recruitment.

Keeping track of all this can be a real challenge. A good service desk tool helps you to organise it all: the requests themselves and all the information you need to provide answers quickly.

Its not about the software. Its about the people. That may be a cliché but nowhere is it more true than in HR. The software tool is there to help you and your team provide a fantastic service to your colleagues.

With Vivantio Service Desk you can receive requests via email and send an automated response immediately. Requests can be automatically categorised and sent to the appropriate member of your team.

Provide self-help documents via your intranet or web site, great for frequently repeated questions.

You can also accurately report on how many and what type of requests you’ve received, and how long it took to respond – useful information for resource and budget planning.

And remember, with our secure software-as-a-service delivery option you can just sign up and use the software right there on the internet. No downloads. No installation. All you need is a web browser.