IT Services

IT service providers large and small support a wide range of software, hardware and network equipment. Service level agreements and performance measurement are key areas of most outsourcing contracts. And many service providers also have field engineers visiting customer sites to perform jobs.

The end result is a very busy service operation involving different teams and personnel in different locations, with a great deal of information that needs to be carefully managed.

Vivantio Service Desk brings all of this together in one easy-to-use system enabling you to manage client information, a full history of every piece of software and equipment and a detailed record of your response to service requests.

With web self-service and email integration, your customers can be kept constantly up-to-date as you respond, diagnose and resolve their service requests.

Clients can be set up with service levels that reflect the individual contracts, and the accurate log of activity on each job ensures that you can produce comprehensive reports clearly showing your performance against contract criteria.

Perhaps best of all, Vivantio Service Desk is quick to set up and grows with you. For simple requirements you can be up and running in a few hours. If necessary, you can enable more advanced features and use the drag-and-drop workflow designer to manage complex customer implementations.