Mobile Workforce

If your organisation has personnel in the field, attending customer sites, there are some particular challenges to overcome. Common issues include the distribution of tasks to field-based personnel and updating information from the field.

Vivantio Service Desk has some excellent ways to deal with these issues and keep your office and field personnel working efficiently together.

The PDA licence enables field staff with mobile devices such as Blackberry, iPhone and Windows Mobile to pick up, update and close tasks.

And because Vivantio Service Desk is a 100% web-based application, field staff can also use internet-connected computers at customer sites. All they need is access to a web browser.

Another way to keep in touch is via email. The system will automatically email field staff when a task is assigned to them or when any relevant information is added, and they can reply by email to update the information. Tasks can even be closed in this way.

Home workers also get the benefit of the web application. No special software is needed at home in order to access Vivantio Service Desk, just an internet browser.