Service Desk

For larger organisations with busy service desks, Vivantio Service Desk is flexible and scalable.

Vivantio Service Desk can be the foundation for your service and support activities. In a customer service environment, Vivantio Service Desk can work alongside your CRM tools, enabling you to manage the entire customer life cycle. In an internal support role, Vivantio Service Desk is ideal for IT, HR and other departments, empowering support personnel with a wealth of information at their fingertips.

Vivantio Service Desk is faster, easier and less expensive to deploy than traditional applications due to its innovative architecture and intuitive design. The power of flexible configuration is placed in your hands, avoiding lengthy implementations and lowering the risks.

If necessary, the system can be customized and integrated with your other key systems to streamline processes across multiple teams, locations and group structures. This is achieved with lower costs and risks compared to traditional applications. Our consultants work closely with your own personnel to customise the system to your requirements.

Vivantio is amongst a small number of new-generation companies offering agile business applications and making the most of new technologies. Vivantio is proud to be the first UK company to offer one service desk solution for both on site install and SaaS, giving customers ultimate flexibility. Many customers go for the SaaS option due to its ease of deployment and low subscription fees paid from revenue budgets.