IT Service Management and ITIL

For those IT teams implementing best practice as described in the IT Infrastructure Library or aiming for compliance with standards such as ISO 20001, Vivantio Service Desk is an ideal tool.

Vivantio Service Desk facilitates all the core ITIL processes such as incident, problem and change management. It also takes on the role of the Configuration Management Database (CMDB) and even the Configuration Management System (CMS) by drawing information from several CMDBs and network management tools.

Vivantio Service Desk also provides all the necessary interfaces between the processes such as incidents, problems and changes, and a complete audit trail for each configuration item.

ITIL is a broad and comprehensive set of best practice guidelines which individual organisations adapt to meet their specific requirements. Our experienced consultants can provide help and advice on ITIL processes as well as specific recommendations regarding the configuration of Vivantio Service Desk.

ITIL implementation doesn’t have to be a long and painful project. With the right tools and good advice you can achieve rapid and continual improvement.