Social Housing

Social Housing is a particular area of expertise for Vivantio. With in-depth understanding of the regulatory framework in which registered social landlords operate we can add real value to your service desk project.

Vivantio Service Desk offers benefits in several areas including IT support teams, repairs, HR and compliments and complaints.

Being a flexible solution it is easily integrated with your housing management system for use by teams that are taking calls from tenants, managing contractors and coordinating repairs.

It is an excellent tool for managing complaints ensuring that processes are followed, automatically escalating cases to the appropriate level, and providing a reliable audit trail of documents and conversations.

For IT support teams and HR Vivantio Service Desk also works well as a stand-alone system for managing and prioritising service requests, enabling teams to work more efficiently and improve service levels. Self-service and email integration instantly take the pressure off and provide a high degree of control whilst you juggle many different requests for help.