Service Management and ITIL

Vivantio Service Desk is well aligned with the modern business environment and the need for organisations to be increasingly agile, adapting processes to meet changing requirements.

Even the most complex organisations with processes spanning many different teams will find that Vivantio Service Desk is easier to deploy, with lower costs and lower risks compared to traditional software. Intuitive design and market-leading features such as the drag-and-drop workflow designer reduce the need for training and improve time-to-value.

Experienced consultants and partners will work closely with you to enable Vivantio Service Desk to interact seamlessly with other key systems such as CRM, ERP and e-commerce engines, as well as specialist tools such as network management systems and Facilities Management.

No matter how comprehensive your needs, Vivantio Service Desk helps you to be smart and efficient. Using the drag-and-drop designer it is possible to graphically map processes and automate workflow. Automatically issue new tasks to the appropriate teams and individuals; keep processes running smoothly with automated escalations and alerts before things go wrong; and easily keep track of critical documents and information along the way.

Finally, to “close the loop” use the extensive reporting capabilities to review past performance, plan ahead and enable continual improvement. Comes with built-in reports and a report designer, or use your existing reporting system.